Legal

Refunds, deposits, and cancellations

This policy applies to professional audit and review engagements commissioned from SmartDistSys. It does not cover physical merchandise; we do not sell products for delivery.

Eligibility

Fees are tied to reserved fieldwork time and professional preparation. Refunds depend on when you cancel relative to the scheduled start and how much work has already begun.

Deposits

Engagements above the threshold stated in your quote typically require a 30% deposit to reserve fieldwork weeks. The deposit is credited toward the final invoice.

Full refund

If SmartDistSys cancels an engagement for reasons other than your breach or site inaccessibility, you receive a full refund of amounts paid for undelivered work.

Partial refund and non-refundable items

If you cancel more than fourteen days before the first scheduled fieldwork day, we refund amounts paid minus documented preparation already performed (document review, travel booking fees, and scoping time), which are non-refundable once incurred.

If you cancel within fourteen days of fieldwork start, the deposit is non-refundable. Any additional prepaid fees may be partly refunded after deducting preparation and non-recoverable travel.

Work already started

Once on-site fieldwork or substantive sample testing has begun, fees for completed stages are payable in full. Unused later stages may be refunded or credited on a pro-rata basis at our discretion as stated in writing.

Rescheduling

You may request one reschedule without penalty if notice arrives at least fourteen days before fieldwork and alternative dates within ninety days are available. Later reschedules may incur a rebooking fee reflecting lost field days.

No-shows and access failures

If our team arrives as scheduled and cannot access agreed sites or records for reasons within your control, that day is billable. We will attempt to rebook remaining days subject to availability.

Refund process and timing

Email hello@smartdistsys.digital with your quote reference and reason. Approved refunds are processed within fourteen business days to the original payment method where possible.

Method

Refunds follow the method used for payment (bank transfer or other method listed on the invoice). Currency conversion differences on international transfers are outside our control.

Contact

No22ChungHsiaoN.RoadTainanHsienTaiwan(China) · +88663390233 · hello@smartdistsys.digital